Likely cause: The Nintendo 3DS system update has timed out or has been blocked by a firewall.

How to fix:

First - Manually assign your Nintendo 3DS system's DNS settings.

Assigning a DNS to your Nintendo 3DS will take a few steps to complete, but we are confident you can get there! We'll walk you through each one and you can always call us if you get stuck. Our number is below. Here we go...

    • From the Nintendo 3DS settings, select "Internet Settings," then "Connection Settings" and choose the connection file you currently use.

    • Choose "Change Settings."

    • Click the right arrow and select "DNS," then choose "No" under "Auto-Obtain DNS."

    • Select "Detailed Setup," then "Primary DNS" and enter: 008.008.008.008

    • Select "Secondary DNS" and enter: 008.008.004.004

      Please note: These are public DNS's provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for "public DNS" will provide you with several other options you can use.

    • Save your settings, then select "Test" to begin a connection test.

Still not working? Access your router's settings and turn off the router's firewall*.

Typically you can disable your router's firewall to allow all traffic through. To locate this setting, consult the owner's manual for your router. Below are locations for the most popular routers:

    • D-Link: Found by selecting "Advanced," then "Firewall."

    • Netgear: Found by selecting "WAN Setup," then "SPI Firewall."

    • Linksys: Found in the "Security" settings.

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

Still not working? Power cycle your modem and router.

    • Unplug both the modem and the router from the power outlet.

    • Wait a couple of minutes and plug the modem back in.

    • Wait a couple of minutes for the modem to initialize, then plug in the router.

    • Try again to download the update.

Still need help? Contact Nintendo!

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